Q: Do you ship to my country?

A: We ship to UK, USA, Singapore, Malaysia.

Q: Do you have xxx designs/accessories?

A: All the accessories that we have for sell are in the site, if you are looking for some special designs or accessories and couldn’t find it in our site, please contact our customer service, email us at support@amosolo.com, or message us directly via Whatsapp.

Q: When will my order be send out?

A: Normally it will take 2-3 days to for us to prepare and send out the items after payment of the order being received, for preorders will be send within 7 days.

Q: When will I receive my order? 

A: it is normally according to the delivery destination. 

For normal orders, the preparing and shipping days altogether will take around 7-10 days.

For preorders, the preparing and shipping days altogether will take around 10-15 days.

Q: Do you deliver to my home/company? 

A: We deliver door to door. Please ensure the address info include any delivery details so the courier can find your location easily.

Q: Do you accept COD(Cash On Delivery)?

A: Sorry, currently we do not accept COD

Q: Can I do exchange?

A: If the items haven’t being sent out, can pls contact us for exchange. If the items are already sent out, we are unable to do exchange.

Q: I received the item but it is arrived broken, what can I do?

A: Please kindly contact our customer service and offer us an image of the broken part. We will do related refund.

Q: Do your earrings nickel free?

A: Yes, all our earrings are nickel free.

Q: Do your earrings Hypoallergenic? 

A: Yes, the sting/needle part are either made from surgical steel or copper or S925 Sterling Silver according to different designs & types.

Q: What is the material of your accessories

A: Amosolo’s collections are all made from different materials according to its designs and types. The material details are also showing under each product page.

Q: What is Amosolo Craft

A: Amosolo Craft has two series, one is our DIY series which are normally sell in pack includes all the DIY tool kits so that you can DIY by yourself. the other one is hand-made accessories by our experienced artisan.